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FAQ

chevron-rightHow do I obtain a JWT token?hashtag

Contact the deployer/service provider. After providing company information, you will receive a dedicated token.

chevron-rightWhat if my token expires?hashtag

Request a new token from the service provider.

chevron-rightHow do I troubleshoot 401 authentication failures?hashtag

  • Verify the header format: Authorization: Bearer <token>.

  • Verify the JWT has three segments separated by ..

  • Verify the token has not been truncated.

  • Confirm the account is not disabled.

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